Fraud Resolution

Protect your customers from fraud with intelligent omnichannel communication.

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Overview

Low-Friction Fraud Resolution

Customer experience is all about ease and convenience. But before this, and paramount to all else, is customer and account security. Fraud detection and prevention is crucial to building customer loyalty. Low-friction contact strategies help you stop fraud. Do this right and you build loyalty as you demonstrate you’re serious about securing account activity while delivering an outstanding customer experience.

Features

With a rich feature set of advanced tools, FICO empowers business users to make faster, smarter, customer-focused decisions.

Faster Contact and Response

Accelerate time-to-verification with cross-channel strategies that sequence contact types to build urgency and increase likelihood of response.

Detect More Fraud

Go as deep as you want. With no limit to the number of cases per hour, there’s no need to confine fraud checks to only transactions with the highest fraud scores.

Free Your Fraud Strategies

Free your fraud strategies from labor capacity and expense limitations while laying the foundation for robotic process automation (RPA).

Customized Messaging Templates

Easily configure messaging to meet unique business needs.
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FICO customer communications make it possible to keep up with fraud queues and have instant contact with our customers.

Fraud Manager
UK-based Retail & Commercial Bank

Increase Fraud Protection and Improve Efficiency

500
%
Decrease in fraud losses as percentage of cases worked
50
%
Decrease in loss per case
25
%
Reduction in fraud transactions using accelerated auto-resolution

Frequently Asked Questions

FICO solutions are built on the most advanced analytic science, leveraging decades of pioneering innovation and real-world expertise.
Three non-negotiable components to fraud resolution communication include two-way notifications, so consumers can self-resolve quickly; omnichannel options, so consumers can seamlessly communicate between different channels; and finally, strategic analytic capabilities, so fraud operations leverage a best-practices environment.
Choose solutions with configurable compliance frameworks, embedded rules engines that automatically enforce applicable regulations, and support for the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other legislative requirements.
Ensure your fraud protection platform incorporates secure-the-channel capabilities and are certified under PCI DSS, PCI PSS, SOC 2, and ISO 27001 assure secure payment.
Best-in-class solutions integrate easily with fraud management systems and often include prebuilt connectors, which means reduced capital expenditure. Choose cloud deployment with transaction-based pricing to drive substantial ROI.
Get a head start with solutions that include preconfigured, modifiable rules, workflows, templates, and scripts. Depending on your own circumstances, think one to six months.
It’s important to have the ability to reconfigure solution elements without IT assistance, making digital communications smarter with additional data and analytic inputs, including artificial intelligence (AI) and machine learning.

Blogs

Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders.
June 15, 2020

Slow EMV Conversion Invites Fraudsters to Self-Serve at Gas Stations

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June 15, 2020

Elder Fraud: 5 Ways to Protect the Ones You Love

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June 08, 2020

Stop the Social Engineering of Customers and Employees

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Go digital with low-friction self-service fraud protection

Digital account management and fraud protection, identification, and resolution are top priorities for today’s consumer.