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New technologies greatly strengthen the ability of people in government to deliver services to people who need them. Today’s government staff can design and automate workflows and consumer-facing processes— without relying on IT—and quickly change as needed. They can easily tap new data sources and analytics to better understand consumer needs and make best use of available resources. Freed from manual, routine tasks, they can focus on cases requiring their expertise and learn new ways to improve service delivery.
FICO helps government agencies deliver better services with measureable benefit:
This course is aimed at developers and rule writers. The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.
Time: 10am PST/ 12pm CST / 1 PM ET
The Government of Canada has taken significant actions to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak including financial support, loans and access to credit for small and medium businesses. The government has provided long-term stable funding to banks and mortgage lenders for continued lending to Canadian consumers and businesses, increased eligibility for student grants and broadened financial assistance across multiple sectors.
Time: 11 am UK BST
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.
Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.
Time: 2:00 pm UK BST
On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.
Time: 02:00 PM CEST/01:00 UK BST Complimentary Webinar 60 Minutes Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.
This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA. Part 2 is for Developers who need to understand the SRL generated by the RMA. Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.
This course familiarizes attendees with optimization models and techniques, and the terminology used to describe them. Participants gain an understanding of the Xpress suite, the Mosel modeling and programming language, and Xpress Workbench. Through a series of projects illustrating applications of the LP and MIP methods, students learn to implement optimization models using Xpress Optimization Suite.
Makes Debt Collection Efficient and Productive with FICO Solution.
Partner with FICO to Improve Government Operations: Four Use Cases
Government departments and agencies seeking to modernize information systems have different missionspecific objectives, but one common purpose: people helping people. New technologies greatly strengthen the ability of people in government ...
Most tax and revenue agencies have strong collection operations, anchored by a large, dedicated staff of collectors supported by laws that allow for streamlined enforcement actions. Outside of tax agencies, it’s not uncommon to find depart...
Government agencies collect a variety of debts, including taxes, overdue fees, court fines, child support and benefit overpayments. Centralized operations collecting on behalf of other state and local functions can effectively collect hund...
Modern intelligent automation—which puts tools and control in the hands of business users—is enabling modern delivery of government services. State agencies are moving from “one size” operations to a consumer-centric approach that produces...