The FICO Data Privacy Policy explains FICO’s collection and use of cookies. Cookies help us remember your settings to provide you with a better browsing experience; allow us to assess, monitor, and improve the website’s performance; and enable our partners to advertise to you. You may disable the cookies by changing the settings in your browser, and you may tell us not to share your cookie data with third parties. By using this website, you consent to the use of cookies as described in the FICO Data Privacy Policy.
Global Support Center
All Severity 1 and Severity 2 production down issues must be submitted by telephone. For other severity issues, the preferred channel is our Online Support portal offering 24 hours a day, 7 days a week access to submit, review and update a case. In addition, the portal offers knowledge article suggestions while submitting a case and access to all knowledge articles for review. Alternatively, cases may be submitted by calling our global Support Center using one of the regional numbers shown below.
Online: support.fico.com
North America
Telephone: +1-877-4FI-SUPP (+1-877-434-7877)
South America
Telephone: +1-651-765-3550
Brazil (toll free): 0800-761-1942 Argentina (toll free): 0800-666-1817 Chile (toll free): (800) 800-914-312 Colombia (toll free): 01800-518-2920 Mexico (toll free): 800-681-8035 Peru (toll free): 0800-78723
Europe, Middle East, Africa
Telephone: +44-121-781-4532
UK (toll free): 0800-0152-153 South Africa (toll free): 0800-996-153
Asia, Australia
China: 400-120-4028 Japan: 81-3-4590-7149 Korea: 003-0813-2105 Australia (toll free): 1-800-119-341 India: +91-804-137-1906 Singapore: +65-6422-7755
myFICO Support Consumer Inquiries: 1-800-319-4433 Online: myFICO Support Center
FICO TONBELLER Siron® Support
Helpdesk: +49 6251 7000-175 Online: Helpdesk or Extranet
myFICO Support
Consumer Inquiries: 1-800-319-4433 Online: myFICO Support Center
FICO® Score Support
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: scoresupport@fico.com.
Credit Bureau Scores Products
*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.