Skip to main content
Collection Agencies

Collection Agencies

Advanced collection methods collect more. Faster. Smarter. Most of all, compliantly.

Overview

A good place to see how collections impacts competitiveness is the 31-day “time bomb” under IFRS 9 in the financial services industry. To prevent accounts from rolling to Stage 2, and with its requirement for lifetime expected credit loss impairment, some creditors are looking to accelerate collections by assigning more accounts to external collection agencies.

There’s concern, however, about increased exposure to other compliance risks, since creditors are responsible for ensuring third parties treat consumers fairly and adhere to applicable laws and regulations.

Increased placements is a good thing for collection agencies, of course. Instead of throwing bodies at this opportunity, smart organizations are using analytics-driven strategies and automated processes to focus their resources on accounts where they can make the biggest impact in the shortest time, not only to prevent 31-day delinquencies but to collect and recover more.

 

Decision Modeler | August 18-21, 2020
August 18, 2020

Decision Modeler | August 18-21, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

Join Us
Debt Management 2020 - Customer Engagement
August 25, 2020

Debt Management 2020 - Customer Engagement

Time: 11 am UK BST

Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.

Join Us
Federal and State Debt Collection Policy: The Path Ahead
August 25, 2020

Federal and State Debt Collection Policy: The Path Ahead

10AM PDT | 1PM EDT

2020 was already shaping up to be an important year for collections professionals on the legislative and regulatory fronts. With the emergence of the COVID-19 health emergency in March, policy impacts intensified. Get caught up on the latest developments and learn what to expect for the remainder of 2020 and the first half of 2021. Join the discussion led by Washington policy experts, Leah Dempsey, Vice President and Senior Counsel for Federal Advocacy, ACA International, Andrew  Madden, Vice President of Government and State Affairs, ACA International  and  Daniel Nestel, Senior Director of Government Relations, FICO. 

Join Us
Debt Management 2020 – Affordability
August 27, 2020

Debt Management 2020 – Affordability

Time: 11 am UK BST

Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.

Join Us
Debt Management 2020 - Decision Optimisation
September 2, 2020

Debt Management 2020 - Decision Optimisation

Time: 2:00 pm UK BST

On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.

Join Us
Improve Your Financial Crime Detection with Siron® 19 and Alert and Case Manager
September 10, 2020

Improve Your Financial Crime Detection with Siron® 19 and Alert and Case Manager

Time: 02:00 PM CEST/01:00 UK BST
Complimentary Webinar
60 Minutes

Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.

Join Us
Blaze Advisor Fundamentals for Java Developers | September 22-25, 2020
September 22, 2020

Blaze Advisor Fundamentals for Java Developers | September 22-25, 2020

This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA.  Part 2 is for Developers who need to understand the SRL generated by the RMA.  Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.

Join Us
Blaze Advisor Fundamentals for Java Developers | September 22-25, 2020
September 22, 2020

Blaze Advisor Fundamentals for Java Developers | September 22-25, 2020

This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA.  Part 2 is for Developers who need to understand the SRL generated by the RMA.  Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.

Join Us
Decision Modeler | October 20-23, 2020
October 20, 2020

Decision Modeler | October 20-23, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

Join Us
FICO Xpress Fundamentals with Xpress Insight | October 20-23, 2020
October 20, 2020

FICO Xpress Fundamentals with Xpress Insight | October 20-23, 2020

This course familiarizes attendees with optimization models and techniques, and the terminology used to describe them. Participants gain an understanding of the Xpress suite, the Mosel modeling and programming language, and Xpress Workbench. Through a series of projects illustrating applications of the LP and MIP methods, students learn to implement optimization models using Xpress Optimization Suite.

Join Us
Decision Modeler | October 27-30, 2020
October 27, 2020

Decision Modeler | October 27-30, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

Join Us
Blaze Advisor Fundamentals for Java Developers | November 17-20, 2020
November 17, 2020

Blaze Advisor Fundamentals for Java Developers | November 17-20, 2020

This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA.  Part 2 is for Developers who need to understand the SRL generated by the RMA.  Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.

Join Us
Decision Modeler | December 1-4, 2020
December 1, 2020

Decision Modeler | December 1-4, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

Join Us
Decision Modeler | December 15-18, 2020
December 15, 2020

Decision Modeler | December 15-18, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

Join Us
Thames Water

Thames Water

Tailored communication strategies boost collections and customer satisfaction.

Case Study
Phillips & Cohen

Phillips & Cohen

Phillips & Cohen Manages Global Growth While Preserving a Compassionate Approach to Estate Debt Collection with FICO Solution.

Case Study
Cabot Credit Management

Cabot Credit Management

Learn how Cabot Credit Management boosted efficiency and customer satisfaction with FICO® Debt Manager™ Solution.

Case Study
State of Maryland

State of Maryland

Makes Debt Collection Efficient and Productive with FICO Solution.

Case Study