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A good place to see how collections impacts competitiveness is the 31-day “time bomb” under IFRS 9 in the financial services industry. To prevent accounts from rolling to Stage 2, and with its requirement for lifetime expected credit loss impairment, some creditors are looking to accelerate collections by assigning more accounts to external collection agencies.
There’s concern, however, about increased exposure to other compliance risks, since creditors are responsible for ensuring third parties treat consumers fairly and adhere to applicable laws and regulations.
Increased placements is a good thing for collection agencies, of course. Instead of throwing bodies at this opportunity, smart organizations are using analytics-driven strategies and automated processes to focus their resources on accounts where they can make the biggest impact in the shortest time, not only to prevent 31-day delinquencies but to collect and recover more.
This course is aimed at developers and rule writers. The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.
Time: 11 am UK BST
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.
10AM PDT | 1PM EDT
2020 was already shaping up to be an important year for collections professionals on the legislative and regulatory fronts. With the emergence of the COVID-19 health emergency in March, policy impacts intensified. Get caught up on the latest developments and learn what to expect for the remainder of 2020 and the first half of 2021. Join the discussion led by Washington policy experts, Leah Dempsey, Vice President and Senior Counsel for Federal Advocacy, ACA International, Andrew Madden, Vice President of Government and State Affairs, ACA International and Daniel Nestel, Senior Director of Government Relations, FICO.
Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.
Time: 2:00 pm UK BST
On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.
Time: 02:00 PM CEST/01:00 UK BST Complimentary Webinar 60 Minutes Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.
This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA. Part 2 is for Developers who need to understand the SRL generated by the RMA. Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.
This course familiarizes attendees with optimization models and techniques, and the terminology used to describe them. Participants gain an understanding of the Xpress suite, the Mosel modeling and programming language, and Xpress Workbench. Through a series of projects illustrating applications of the LP and MIP methods, students learn to implement optimization models using Xpress Optimization Suite.
Tailored communication strategies boost collections and customer satisfaction.
Phillips & Cohen Manages Global Growth While Preserving a Compassionate Approach to Estate Debt Collection with FICO Solution.
Learn how Cabot Credit Management boosted efficiency and customer satisfaction with FICO® Debt Manager™ Solution.
Makes Debt Collection Efficient and Productive with FICO Solution.
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on y...
In today’s utilities collections environment, traditional approaches are less and less effective. New techniques and a personal touch—like customers being able to resolve late payments from their mobile device—produce higher ROI for collec...
For 60 years, FICO has worked with a broad variety of credit issuers building best practices in the recovery of debt. One area of critical importance is the outsourcing of debt to third parties. Worldwide, more than 40% of credit-...
It’s estimated that 30 million people in the US alone have one or more debts in collections, and household debt is on the rise. Significant 90-day delinquencies come from credit cards, mortgages (plus associated lines of credit), student l...