Early and Late Stage Case Management

Help customers get back on track. Boost agent morale while reducing costs in your debt collection management process.

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Overview

Early and late-stage collections is an exercise in resource management.

You aspire to:

  • Identify customers who need and want assistance, then connect them with collections agents trained to help and provide palatable repayment arrangements or settlement offers.
  • Make the most of your agents' time — and keep them engaged in meaningful work that boosts employee morale and retention.
  • Leverage automated channels to drive self-service resolution for accounts that can be cured without live agents.
  • Segment accounts quickly that can't or won't cure (including fraudulent accounts), then pass them along to recovery.
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FICO Debt Manager™ Solution has been an ideal solution for our business, and FICO has been a great partner every step of the way.

James Edwards, Enterprise Architect
Cabot Financial Management, Kent, UK

From the Blog

Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders.
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July 06, 2020

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Contact Us

Contact us to learn more about we can help you with early and late stage collection case management.