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Banks must do more, with less, in a challenging environment
In the pursuit of growth, many banks have increased their acquisition efforts and loosened credit risk policies. As a result, the number of accounts going to collections and the amount of debt entering recovery have both grown, and loss provisioning requirements add incremental pressure.
For many collections and recovery shops, staying effective and efficient is a huge challenge, especially with flat or shrinking headcount. Plus, outdated systems and processes can lead to lower job performance and higher attrition, along with more customer friction.
The FICO Collections and Recovery Ecosystem for Unsecured Lending offers a sophisticated, flexible debt management infrastructure that helps you:
The foundation of FICO’s Collections and Recovery Ecosystem for Unsecured Lending is the seamless integration of our world-class analytics and strategy development tools and robust decision execution environments. This integration facilitates a "learning loop" that empowers business users to quickly understand the performance of their current treatment strategies and to develop, test and deploy refined challenger strategies that will drive more satisfying customer experiences and more profitable business outcomes.
Solving your biggest and most complex business problems.
FICO Optimization Community
A highly automated accounts receivable management system to help control costs, boost revenue and stay compliant.
FICO Collections & Recovery Community
Make more profitable customer and account decisions.
FICO TRIAD Community
One direct, efficient and secure desktop connection to creditors, partners, agencies and data sources.
Gives credit grantors unprecedented visibility and control of accounts placed with agencies, attorneys, debt buyers and internal recovery departments.
What your customers experience when their account is past-due is as important as what they experienced when they onboarded. Today’s consumers have high expectations for the entire customer journey. They want to be treated respectfully, giv...
Affordability and driving the right outcomes for customers has never been so front of mind for credit lenders. Over the past couple of months, every market has been challenged to deal with credit-stressed consumers, in situations where the...
Making smart technology choices is more important than ever as the digital revolution continues to reshape the relationship with the consumer. This is especially so with the pandemic accelerating the digital transformation journeys of busi...
Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection...