Canada Survey Results – Do banks think the same way about identity management as their customers?

Time: 8am PDT/ 10am CDT / 11am EDT

Financial organizations must balance fraud protection and security with providing excellent customer experience, but these requirements don’t always align. With face-to-face interactions currently limited, customer identity management, particularly for digital channels, is a hot topic.

Banks need to make choices about their future strategies now. To help inform those decisions FICO asked senior executives at 172 banks, and surveyed 5,000 people, for their take on customer identity management.

Learn from your peers:

• The challenges they face in establishing identity for new customers.
• What it is about authenticating existing customers that keeps them up at night.
• Where they are investing, as they build new strategies for customer identity management.

Learn from your customers:

• The impact that identity checking has on them.
• What they will do if identity proofing doesn’t give them the experience they expect.
• The types of authentication they are happy to use.